I had created a new group "Clientes", into service desk modify in "People", who are the users to obtenin access to Customer portal, "Service Desk Customers" Add "Clientes", "Jira-users", "users".
But, only Jira-users can log in. Not the users from the group "Clientes", I don't want to burn a Jira user licence into a Customer.
Users have to be included in <tt>jira-users</tt> group in order for them to be able to login, even though the intention is to only login to the customer portal and not JIRA.
We already have a discussion about service desk license for "customer" users that you can follow on the link below:
Thanks Pedro, but I don't really give them access to the system, just to add/edit/view tickets for our systems.
And I don't really like to burn a Jira Licence. To be honest, this is a blocking issue. I'll probably not continue with the service if I have to paid for users that will not use Jira.
For me, you cannot charge for customers, or at least a flat fee.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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