Jira Service Desk Permissions.

I had created a new group "Clientes", into service desk modify in "People", who are the users to obtenin access to Customer portal, "Service Desk Customers" Add "Clientes", "Jira-users", "users".

But, only Jira-users can log in. Not the users from the group "Clientes", I don't want to burn a Jira user licence into a Customer.

Any suggestions?

2 answers

0 votes
Pedro Souza Atlassian Team Jun 04, 2014

Hello Andres

Users have to be included in <tt>jira-users</tt> group in order for them to be able to login, even though the intention is to only login to the customer portal and not JIRA.

We already have a discussion about service desk license for "customer" users that you can follow on the link below:

https://jira.atlassian.com/browse/JSD-85

Cheers,

Pedro Souza.

Thanks Pedro, but I don't really give them access to the system, just to add/edit/view tickets for our systems.

And I don't really like to burn a Jira Licence. To be honest, this is a blocking issue. I'll probably not continue with the service if I have to paid for users that will not use Jira.

For me, you cannot charge for customers, or at least a flat fee.

Best regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

363 views 1 7
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you