Jira Service Desk On PRemise install

Robert Taylor February 5, 2018

Hello Team,

So I'm not Jira and need to get upto speed on supporting it on-premise.  I have on test server, with SQL 2014 and Jira Server installed, running fine.  So, now I want to install Jira Service desk on this same server.  I launch the service desk exe and not getting option to install it.  How do i get Jira Service Desk install on the same server that has Jira Server?

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 5, 2018

Do NOT use the exe.  This is a bundled installation of Jira Core and Jira Service Desk.  It will create a new separate Jira with a Service Desk added.

Instead, go into your existing Jira and go to Manage Applications.  Add the Service Desk from there, and you'll get all the benefits from running in a single integrated place.

Robert Taylor February 5, 2018

Thanks so much!  Its all working now.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events