Jira Service Desk: Layout configuration of customer's task overview

Dear all.

Currently our customer's overview does not show all the information/fields/filters we would like to provide. E.g. priority, last update, etc...

Is there a possibility to do this settings? At least I did not find it ...

Regards

Lacky

1 answer

Customer only can see fields, that you added to a create request screen for current request type.

There are some tricks to hide fields from create screen, to make customer unable to set them, but show their value on request view screen.

1) make field hidden with default value on create request screen (project settings - request types - request_name - edit fields)

2) create few request types for one issue type, make one available for customers with some field configuration, move others to hidden from customer request group. Then when customer will create request, you can change request type for this issue to another.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,225 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you