Currently our customer's overview does not show all the information/fields/filters we would like to provide. E.g. priority, last update, etc...
Is there a possibility to do this settings? At least I did not find it ...
Customer only can see fields, that you added to a create request screen for current request type.
There are some tricks to hide fields from create screen, to make customer unable to set them, but show their value on request view screen.
1) make field hidden with default value on create request screen (project settings - request types - request_name - edit fields)
2) create few request types for one issue type, make one available for customers with some field configuration, move others to hidden from customer request group. Then when customer will create request, you can change request type for this issue to another.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs