Jira Service Desk: Layout configuration of customer's task overview

Dear all.

Currently our customer's overview does not show all the information/fields/filters we would like to provide. E.g. priority, last update, etc...

Is there a possibility to do this settings? At least I did not find it ...



1 answer

Customer only can see fields, that you added to a create request screen for current request type.

There are some tricks to hide fields from create screen, to make customer unable to set them, but show their value on request view screen.

1) make field hidden with default value on create request screen (project settings - request types - request_name - edit fields)

2) create few request types for one issue type, make one available for customers with some field configuration, move others to hidden from customer request group. Then when customer will create request, you can change request type for this issue to another.

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