It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk: Layout configuration of customer's task overview

Dear all.

Currently our customer's overview does not show all the information/fields/filters we would like to provide. E.g. priority, last update, etc...

Is there a possibility to do this settings? At least I did not find it ...

Regards

Lacky

1 answer

Customer only can see fields, that you added to a create request screen for current request type.

There are some tricks to hide fields from create screen, to make customer unable to set them, but show their value on request view screen.

1) make field hidden with default value on create request screen (project settings - request types - request_name - edit fields)

2) create few request types for one issue type, make one available for customers with some field configuration, move others to hidden from customer request group. Then when customer will create request, you can change request type for this issue to another.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you