Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk - JSON error when connecting a custom Google email account Edited

Hi,

I'm getting a weird error when trying to connect a GSuite email address as a request channel for my Jira Service Desk project.

Screenshot 2019-09-26 at 12.13.22.png

  • There's no 2-steps authentication activated on the GSuite account
  • Less secure app is activated

How can I fix this?

Thanks!

1 answer

1 accepted

0 votes
Answer accepted

Hi Olivier,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same error, and I believe that it’s better if we focus on the ticket.

I found a similar ticket with our support and the error is not so simple to resolve, requiring to check some information in the database and as it’s necessary to share private information, the ticket is better in this case, since only us from Atlassian and you will have access to that information.

If you have any other question, please let us know.

Regards,
Angélica

Hi Angelica,

Ok let's close the discussion here then and focus on the ticket.

Thanks!

Olivier

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,258 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you