Do you have a project plan that you followed for your Jira Service Desk implementation that you'd be willing to share? Our service desk supports our internal business users.
I was looking for a sample project plan to implement JSD and came across your post. Did you happen to get/create a project plan? Are you open to sharing it with me, please? Thank you.
Atlassian Team members are employees working across the company in a wide variety of roles.
November 8, 2017 edited
Hi Shannon,
Welcome to our Atlassian Community!
While I don't have an implementation plan that I have followed myself, I do believe the documentation below can share some of the best practices when implementing Service Desk for an IT Team with internal customer users:
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