Jira Service Desk Implementation Project Plan

Do you have a project plan that you followed for your Jira Service Desk implementation that you'd be willing to share? Our service desk supports our internal business users. 


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Pedro Souza Atlassian Team Nov 08, 2017

Hi Shannon,


Welcome to our Atlassian Community!

While I don't have an implementation plan that I have followed myself, I do believe the documentation below can share some of the best practices when implementing Service Desk for an IT Team with internal customer users:

You may like to use some of the recommendations listed in the documentation in your own implementation of Service Desk for your team!



Pedro Souza.

Hi Shaanon,

I was looking for a sample project plan to implement JSD and came across your post. Did you happen to get/create a project plan? Are you open to sharing it with me, please? Thank you.

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