Jira Service Desk: Customer created first or Issue created first?

In Jira Service Desk, if a request is received via email, is the new Customer created first or is an Issue created first?  

1 answer

1 vote
Susan Hauth Community Champion Nov 06, 2017

Hi Lesa,

The customer would have to be created first so that the request would then have a valid customer as the reporter of the request.

Hope that helps

Susan

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