Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk: Customer Portal: UI style differs b/w Cloud and Server

Jira Service Desk Customer Portal in the Cloud has a fancy UI style.

The style differs from what JSD 4.3.0 Server has dramatically.

The questions:

- How can it be configured on JSD 4.3.0 Server?

- If it's not there now, when will it be available in Server?



JSD Cloud Portal.pngJSD Cloud. Categories.pngJSD Cloud. Issue list.pngJSD Cloud. New issue.pngJSD Cloud. View issue.png

2 answers

0 votes


UI in Cloud and Server are different. You can not do anything with it. As far as I know Atlassian tries to make the UI to be similair or at least close to each other, but I am not sure on exact days, when the UI will be similair for Server and Cloud. Maybe never.

Alexey, thanks for your input. That’s exactly the same understanding which led to ask this question.

By the way it didn’t took long Atlassian to port new UI from Cloud to Server in JIRA. Don’t see any reason for delay in JSD.

Is there any known?

0 votes

Hey @Alexey Inozemtsev


Unfortunately there is not an official way to make the two similar. The UI was recently refreshed for cloud and as far as I know, there is no word on when or if it will happen in Server.

Something you can do is look at the add ons in the Marketplace. I linked a couple below that are specifically meant for changing the look and feel of the help center.

Cody, hi! Thank you so much. We’ll look into this option.

Don’t you know if it is possible to re-create the Cloud styling w/ add-ons?

Hey @Alexey Inozemtsev


Of course! I don't know if its possible because I haven't done it myself but I do know that these add on's provide you with extra customization with the look and feel that is not out of the box. Some are complete overhauls and make it look completely different.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

122 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you