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Jira Service Desk Creating issue on customers behalf

Is it possible to create/edit an issue in Jira on behalf of a customer without adding them as a customer in JIRA.

1 answer

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Jack Community Leader Jun 11, 2019

Sure but you won’t be able to make them the reporter. 

How do you do it so you can respond to customer from ticket

Jack Community Leader Jun 11, 2019

When you use “raise a request” and it prompts for the customer enter their email. It will prompt you to create the new customer which will now be the Reporter and they will receive all notifications as a customer.

Does a customer use a user license?

Jack Community Leader Jun 12, 2019

Customers are free in JSD.

Like Andy Schenck likes this

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