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Jira Service Desk Cloud Report - Request Type Report Gadget Dashboard

Hi, 

I saw only 2 reports type available in Jira service desk. I wanted to customize to include request type as the dashboard report gadget, is there anyway to do this? We are using both cloud Jira software and Jira service desk.jira service desk report gadget.png Pls advise. Thanks

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carolyn french Community Leader Mar 28, 2018

Hi Angeline,

What output do you want to see with Request Type? You might be able to get what you need with one of those 2 gadgets.

Carolyn

Hi Carolyn,

Total request type created group by request type. I tried to use JQL =request type="A" but it show invalid syntax. I also tried with =customer request type="A" which I found from the online documentation guide but both show wrong syntax, 

I tried both gadget but not working. Thanks

It sounds like it might be a problem with the JQL syntax. When in doubt and it's simple, stick to basic JQL.

Now that I re-read your question, you should be able to use the regular Jira gadget called Issue Statistics (just input your project or a filter with multiple projects) and pick Statistic Type: Issue Type, and it will show you a summary count.

Issue Statistics.png

If you really would like to specifically use those 2 gadgets (the output looks different so that could be fun), here are some other ideas:

You can create a custom report called "Number of Requests per Type". Within that report, create a "Series" for each of your request types using Basic JQL in the "Filter by" section.

Series.png

Once you've created this custom report, you can reference it in the gadget "Service Desk Report."

Alternatively, you can create a new filter for each request type that you have. For each new filter you create, just use the Basic JQL to select the Service Desk project(s) and Issue Type. Then input each of those filters into a new "Filter Counts" dashboard gadget.

Hope this helps,

Carolyn

Hi Carolyn,

Thanks for the suggestion however I think you might still get my question wrong. I am looking for request type filter and not issue type. I have no issue running a issue type report. But not "request type". As far as I understand, both are different thing.  The request type are not available as part of the statistic type selection.  

Also, wonder why my series version looks so different from yours? Could you please advise? Thanks

series.png

carolyn french Community Leader Mar 29, 2018

Your Series screen will not let you click on "Basic to switch to "Basic"? If that's the case, what happens when you click on "Basic"? It looks like you are currently in Advanced mode (typing out your filter). The "Basic" link is just a toggle more or less.

You're right- I defaulted to Issue Type filters in my answers. Sorry about that. 

In Cloud, I'm not able to reproduce your problem with building the JQL filter (although this one you do need to do in Advanced since the "Request Type" field doesn't exist in Basic. Can you do a screenshot of what you have that is failing?

Here's what I have. The filter I'm building gives suggestions for Request Types (that is the cursor in between the two quotes):

Request Type.png 

Hi again,

Here's the warning message I got when try to switch to basic. 

basic.pngBut the good news is, I manage to filter request type finally with your example syntax. Is the JQL syntax that caused me problem. 

Thank you so much!

carolyn french Community Leader Mar 29, 2018

No idea what would cause that bizarre error message for you :(

Glad I could help with the JQL!

Carolyn

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