It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Cloud Report - Request Type Report Gadget Dashboard


I saw only 2 reports type available in Jira service desk. I wanted to customize to include request type as the dashboard report gadget, is there anyway to do this? We are using both cloud Jira software and Jira service desk.jira service desk report gadget.png Pls advise. Thanks

1 answer

1 accepted

0 votes
Answer accepted
carolyn french Community Leader Mar 28, 2018

Hi Angeline,

What output do you want to see with Request Type? You might be able to get what you need with one of those 2 gadgets.


Hi Carolyn,

Total request type created group by request type. I tried to use JQL =request type="A" but it show invalid syntax. I also tried with =customer request type="A" which I found from the online documentation guide but both show wrong syntax, 

I tried both gadget but not working. Thanks

It sounds like it might be a problem with the JQL syntax. When in doubt and it's simple, stick to basic JQL.

Now that I re-read your question, you should be able to use the regular Jira gadget called Issue Statistics (just input your project or a filter with multiple projects) and pick Statistic Type: Issue Type, and it will show you a summary count.

Issue Statistics.png

If you really would like to specifically use those 2 gadgets (the output looks different so that could be fun), here are some other ideas:

You can create a custom report called "Number of Requests per Type". Within that report, create a "Series" for each of your request types using Basic JQL in the "Filter by" section.


Once you've created this custom report, you can reference it in the gadget "Service Desk Report."

Alternatively, you can create a new filter for each request type that you have. For each new filter you create, just use the Basic JQL to select the Service Desk project(s) and Issue Type. Then input each of those filters into a new "Filter Counts" dashboard gadget.

Hope this helps,


Hi Carolyn,

Thanks for the suggestion however I think you might still get my question wrong. I am looking for request type filter and not issue type. I have no issue running a issue type report. But not "request type". As far as I understand, both are different thing.  The request type are not available as part of the statistic type selection.  

Also, wonder why my series version looks so different from yours? Could you please advise? Thanks


carolyn french Community Leader Mar 29, 2018

Your Series screen will not let you click on "Basic to switch to "Basic"? If that's the case, what happens when you click on "Basic"? It looks like you are currently in Advanced mode (typing out your filter). The "Basic" link is just a toggle more or less.

You're right- I defaulted to Issue Type filters in my answers. Sorry about that. 

In Cloud, I'm not able to reproduce your problem with building the JQL filter (although this one you do need to do in Advanced since the "Request Type" field doesn't exist in Basic. Can you do a screenshot of what you have that is failing?

Here's what I have. The filter I'm building gives suggestions for Request Types (that is the cursor in between the two quotes):

Request Type.png 

Hi again,

Here's the warning message I got when try to switch to basic. 

basic.pngBut the good news is, I manage to filter request type finally with your example syntax. Is the JQL syntax that caused me problem. 

Thank you so much!

carolyn french Community Leader Mar 29, 2018

No idea what would cause that bizarre error message for you :(

Glad I could help with the JQL!


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,746 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you