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Jira Service Desk Cloud - Email with broken links

When the client receive a email for new notificacion looks like the clickable buttons turn into a long links:


No broken links on Service Desk:

Screenshot at May 23 12-03-36.png

Broken links on the email:

Screenshot at May 23 12-02-51.png



1 answer

1 accepted

0 votes
Answer accepted

Hi Auwlyee,

This issue is related to the default outgoing email format.
Please, go to Jira settings > System > Default user preferences > Edit default value > Change the Email format from Text to HTML > Update.

Also, please confirm if the HTML email parsing is enabled on Jira settings > Products > Email request.


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