Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Cloud - Email with broken links

When the client receive a email for new notificacion looks like the clickable buttons turn into a long links:

 

No broken links on Service Desk:

Screenshot at May 23 12-03-36.png

Broken links on the email:

Screenshot at May 23 12-02-51.png

 

 

1 answer

1 accepted

0 votes
Answer accepted

Hi Auwlyee,

This issue is related to the default outgoing email format.
Please, go to Jira settings > System > Default user preferences > Edit default value > Change the Email format from Text to HTML > Update.

Also, please confirm if the HTML email parsing is enabled on Jira settings > Products > Email request.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you