This issue is related to the default outgoing email format.
Please, go to Jira settings > System > Default user preferences > Edit default value > Change the Email format from Text to HTML > Update.
Also, please confirm if the HTML email parsing is enabled on Jira settings > Products > Email request.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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