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Jira Service Desk Bug or ?

Hello. I created in Jira Service Desk project  IT Service Desk ,but customers are not seen the project at all. I invited them also to the IT Service Desk as a customers. They received emails and when they click to the project its not opening at all.


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Give the Permissions of that project to users  

Find the Attachment Capture.PNG


Still the same problem.

Can you Add the Users in Admin Permeation to that Project 

The User in This project Admin Group Role 

But is this safe. So they cant delete my request there ? Or edit them. I need them to open , edit and assign requests to IT Service Desk. And they only can manage their request ,not on the other customers.

What to choose here ?


project role >> Administrators 

Still the same.

And now also i have warning from the system.


Also there is notice above the project that says : Anyone can raise a request in this service desk.

But all users are in the list on the bottom. But they cant even see the project.

When the User is administrator role he is only see the project and he do any thing 


And one thing i suggest U will If you have the admin rites of hole site   Go to user management and select that user once check the  roles  and Don't Give the Access to customers

this is for customer permission Capture.PNG

This is the Organisation Level User Permission Capture.PNG

The owner of the Jira has no access to the project that admin created.

Who should change the permissions admin , or owner ? And where to find this permissions. Why admin can't ? Admin created the project IT Service Desk.

And also they see other projects only this they cant. Very strange.

In project settings > people they are all invited there. In the project and they have emails for this invitation.

Anyone can send a request via the portal this is also set

I logged in as site admin. I go to user management and the user allready have Jira Service Desk access. And thill the same problem. Not seing the project IT Service Desk

He is also in jira-servicedesk-users group

Any help please ?

Project>>Project Settings >>People >>Give the Admin Access To That User like thisCapture.PNG

Is this safe to give them admin access ? They are only customers that should only create tasks. And we as admins to resolve their issues.

No Problem You Only Give the Only That Project Permission  

What about Service desk customer permission. For what is it use ? And Service Desk Team permission ?

image.pngin this Permissions You Can Give only Administration  He Is In there Or Not Give the Service Desk Permeation To user 


If you Want More Information refer this

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