Hello. I created in Jira Service Desk project IT Service Desk ,but customers are not seen the project at all. I invited them also to the IT Service Desk as a customers. They received emails and when they click to the project its not opening at all.
But is this safe. So they cant delete my request there ? Or edit them. I need them to open , edit and assign requests to IT Service Desk. And they only can manage their request ,not on the other customers.
Also there is notice above the project that says : Anyone can raise a request in this service desk.
But all users are in the list on the bottom. But they cant even see the project.
When the User is administrator role he is only see the project and he do any thing
And one thing i suggest U will If you have the admin rites of hole site Go to user management and select that user once check the roles and Don't Give the Access to customers
I logged in as site admin. I go to user management and the user allready have Jira Service Desk access. And thill the same problem. Not seing the project IT Service Desk
in this Permissions You Can Give only Administration He Is In there Or Not Give the Service Desk Permeation To user
If you Want More Information refer this
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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