Jira Service Desk Bug or ?

[stan.tyson@go365.pro]

Hello. I created in Jira Service Desk project  IT Service Desk ,but customers are not seen the project at all. I invited them also to the IT Service Desk as a customers. They received emails and when they click to the project its not opening at all.

[PVS · Accepted solution]

Hi stan.tyson@go365.pro 

Give the Permissions of that project to users  

Find the Attachment 

[stan.tyson@go365.pro]

Hello,

Still the same problem.

[stan.tyson@go365.pro]

Screenshot

[PVS]

Can you Add the Users in Admin Permeation to that Project 

[PVS]

The User in This project Admin Group Role 

[stan.tyson@go365.pro]

But is this safe. So they cant delete my request there ? Or edit them. I need them to open , edit and assign requests to IT Service Desk. And they only can manage their request ,not on the other customers.

[stan.tyson@go365.pro]

What to choose here ?

[PVS]

project role >> Administrators 

[stan.tyson@go365.pro]

Still the same.

And now also i have warning from the system.

[stan.tyson@go365.pro]

Also there is notice above the project that says : Anyone can raise a request in this service desk.

But all users are in the list on the bottom. But they cant even see the project.

[PVS]

When the User is administrator role he is only see the project and he do any thing 

And one thing i suggest U will If you have the admin rites of hole site   Go to user management and select that user once check the  roles  and Don't Give the Access to customers

[PVS]

this is for customer permission 

[PVS]

This is the Organisation Level User Permission

[stan.tyson@go365.pro]

Any help please ?

[PVS]

Project>>Project Settings >>People >>Give the Admin Access To That User like this

[Andrii Havrylovskyi]

Is this safe to give them admin access ? They are only customers that should only create tasks. And we as admins to resolve their issues.

[PVS]

No Problem You Only Give the Only That Project Permission  

[Andrii Havrylovskyi]

What about Service desk customer permission. For what is it use ? And Service Desk Team permission ?

[PVS]

in this Permissions You Can Give only Administration  He Is In there Or Not Give the Service Desk Permeation To user 

If you Want More Information refer this

https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

[stan.tyson@go365.pro]

Screenshot

[stan.tyson@go365.pro]

I logged in as site admin. I go to user management and the user allready have Jira Service Desk access. And thill the same problem. Not seing the project IT Service Desk

[stan.tyson@go365.pro]

He is also in jira-servicedesk-users group

[stan.tyson@go365.pro]

Who should change the permissions admin , or owner ? And where to find this permissions. Why admin can't ? Admin created the project IT Service Desk.

[stan.tyson@go365.pro]

And also they see other projects only this they cant. Very strange.

[stan.tyson@go365.pro]

In project settings > people they are all invited there. In the project and they have emails for this invitation.

[stan.tyson@go365.pro]

Anyone can send a request via the portal this is also set

[stan.tyson@go365.pro]

The owner of the Jira has no access to the project that admin created.