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Jira Service Desk Bug or ?

stan.tyson@go365.pro Jun 11, 2019

Hello. I created in Jira Service Desk project  IT Service Desk ,but customers are not seen the project at all. I invited them also to the IT Service Desk as a customers. They received emails and when they click to the project its not opening at all.

 

6 answers

1 accepted

0 votes
Answer accepted
PVS Jun 11, 2019

 

Hi stan.tyson@go365.pro 

 

Give the Permissions of that project to users  

Find the Attachment Capture.PNG

stan.tyson@go365.pro Jun 11, 2019

Hello,

Still the same problem.

stan.tyson@go365.pro Jun 11, 2019 • edited

Screenshot

image.png

 

PVS Jun 11, 2019

Can you Add the Users in Admin Permeation to that Project 

PVS Jun 11, 2019

The User in This project Admin Group Role 

stan.tyson@go365.pro Jun 11, 2019

But is this safe. So they cant delete my request there ? Or edit them. I need them to open , edit and assign requests to IT Service Desk. And they only can manage their request ,not on the other customers.

stan.tyson@go365.pro Jun 11, 2019

What to choose here ?

image.png

PVS Jun 11, 2019

project role >> Administrators 

stan.tyson@go365.pro Jun 11, 2019

Still the same.

And now also i have warning from the system.

image.png

stan.tyson@go365.pro Jun 11, 2019

Also there is notice above the project that says : Anyone can raise a request in this service desk.

But all users are in the list on the bottom. But they cant even see the project.

PVS Jun 11, 2019 • edited

When the User is administrator role he is only see the project and he do any thing 

 

And one thing i suggest U will If you have the admin rites of hole site   Go to user management and select that user once check the  roles  and Don't Give the Access to customers

PVS Jun 11, 2019

this is for customer permission Capture.PNG

PVS Jun 11, 2019

This is the Organisation Level User Permission Capture.PNG

0 votes
stan.tyson@go365.pro Jun 11, 2019

The owner of the Jira has no access to the project that admin created.

0 votes
stan.tyson@go365.pro Jun 11, 2019

Who should change the permissions admin , or owner ? And where to find this permissions. Why admin can't ? Admin created the project IT Service Desk.

stan.tyson@go365.pro Jun 11, 2019

And also they see other projects only this they cant. Very strange.

stan.tyson@go365.pro Jun 11, 2019

In project settings > people they are all invited there. In the project and they have emails for this invitation.

stan.tyson@go365.pro Jun 11, 2019

Anyone can send a request via the portal this is also set

0 votes
stan.tyson@go365.pro Jun 11, 2019

I logged in as site admin. I go to user management and the user allready have Jira Service Desk access. And thill the same problem. Not seing the project IT Service Desk

stan.tyson@go365.pro Jun 11, 2019

He is also in jira-servicedesk-users group

0 votes
stan.tyson@go365.pro Jun 11, 2019

Screenshot JIRA.jpg

0 votes
stan.tyson@go365.pro Jun 11, 2019

Any help please ?

PVS Jun 12, 2019

Project>>Project Settings >>People >>Give the Admin Access To That User like thisCapture.PNG

Andrii Havrylovskyi I'm New Here Jun 12, 2019

Is this safe to give them admin access ? They are only customers that should only create tasks. And we as admins to resolve their issues.

PVS Jun 12, 2019

No Problem You Only Give the Only That Project Permission  

Andrii Havrylovskyi I'm New Here Jun 12, 2019

What about Service desk customer permission. For what is it use ? And Service Desk Team permission ?

PVS Jun 12, 2019

image.pngin this Permissions You Can Give only Administration  He Is In there Or Not Give the Service Desk Permeation To user 

 

If you Want More Information refer this

https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

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