Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Banner not Visible for logged In Customers


I have a strange "problem". The Jira Service Desk Banner is not visible for logged in Customers.

The banner itself is rendered as background of a div:

<div class="cv-bg-image" style="background-image: url(&quot;/rest/servicedesk/1/bannerImage?1556194110268&quot;);"></div>

But for logged in customers there is a 302 redirect to their own customer Portal Page for the image File.

Does anyone has the same problem or a solution for me?

Thank you


4 answers

My installation is doing the same thing.  I'm assuming there is some sort of permissions issue, but I don't know where to fix it.

I'm with the same problem!

Jira Service Desk 4.2.3

Hello Markus Schmitt, I have same problem, Can you resolve it?


thank u

I have the same problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,151 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you