Jira SD after Upgrade no working

[Anna Schmassmann]

Hi

I updated Jira, incl Agile and Service Desk from 6.4 to 7.6.

I first did the upgrade to 7.0 and then to 7.6

Now i can see the Service Desk under Apllications, but cannot create a Service Desk Project and the existing project had errors.

I uninstalled the Jira SD and reinstalled it again from applications, version and licenses. I changed the existing SD project to a business project and then after installing back to  service desk type.

The project still looks like a business project now. And I still cannot create SD projects.

Confluence and Jira Software work like expected. 

How can I install Jira SD properly, so that it has all the functionalities?

Thanks and Regards

Anna

[Shannon S]

Hi Anna,

On my 7.5.1 instance, I went to the Versions & Licenses page, and installed it from there:

https://JIRA-URL/plugins/servlet/applications/versions-licenses

Can you let me know if you're able to try it that way?

If not, it will also help to know what errors you were running into. You can feel free to provide also what came up in your Jira log specifically when you tried to create a project.

Kind regards,

Shannon

[Anna Schmassmann]

i did that as well. i can see the Application there listed as a installed and working instance (with used agents, license etc)

but in Jira it is like SD does not exist.

[Shannon S]

Anna,

Thank you for verifying. Could you let me know what errors you're seeing in the GUI as well as the Jira Application log?

It might also be helpful to check that there were no errors during the initial installation.

Kind regards,
Shannon 

[Lars Olav Velle]

Happened to me a few times during testing as well. 

Have you tried restarting JIRA?

-Lars