Hi, we are a business with 6 agents and about 12 collaborators. The collaborators are set up in Jira Ops as explained to me to be best practice. WHen we set up a ticket, we have made it automatically link to a Jira Ops ticket and then we assign to the right developer. However, when the developer (collaborator) resolves the ticket, we cant find a way to automtically resolve the ticket in Jira Service Desk. Do you guys know how we can do that?
At the moment, we are having to do it manually and its too difficult with the amount of tickets we have.
You should be able to use a JIRA Service Desk automation to transition the issue to your resolved status. You might have to make some tweaks to the workflow to enable this but it should be doable. (No required fields on transition and ensure that the status it is can transition to resolved.)
Hello Community 👋, I'm a product manager on JSD. If you're responsible for onboarding employees, I'd like to speak to you to learn about the range of tasks that are involved in setting up...
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