We've recently rolled out Jira service desk for our company, we've got all the projects setup, everything seems to be ready to go.
We've tested the tickets being created via emails.
The only thing we can't find is how to get a push notification on our phones when a ticket is lodged. Initially tickets should go to the whole team and then whoever picks it up first will change the status to In Progress, etc. It's more about being notified at all.
Is there a setting we've missed somewhere?
That's what I would have thought too, but I've just had a ticket created an no push notification on any devices.
The ticket stays as Waiting for Support until we assign it to someone, and it still doesn't notify when a user has been assigned a ticket??
Is there something we need to double check before it notifies?
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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