tell me, I want to use jira as an external service desk, respectively so many users create applications ... how to make that external user wrote a letter to the post office, ticket machine will, but the user does not create? but the answers to the post, he will receive the ticket? question tangent licensing now bought fat for 10 people and 3 Service Desk
I believe you are looking for the Service Desk permissions scheme: https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+permissions
As well as how to configure the e-mail so you can create/update tickets through it:
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs