Jira Help Desk Widget contains an empty iframe and will not pass WCAG AA standards

[Bang Pham]

When scanning for accessibility with "Siteimprove Accessibility Checker" The scanner noted that the Jira Helpdesk widget contains and "empty iframe" and will not pass WCAG AA.  The code is from atlassian. 

What should I do? 

[To Be ADA Compliant]

Hey Bang,

I know how to resolve your issue. As I'm an ADA compliant web designer. Its my daily task to resolve these types of issues. To Be ADA Compliant offers ADA & Section 508 Compliance Services with WCAG 2.1 Guidelines. Please speak to our experts. We have a lot of experience with websites and ADA compliance.

[Angélica Luz]

Hi Bang,

I saw that you already addressed this question on a support case and we are waiting for your response.
I will follow up the ticket and once its resolved, I'll post the resolution here as well.

Thanks for your understanding in advance.

Regards,
Angélica

[Sharon Helms]

Hi Angélica, 

Is there an open issue that others might vote on regarding this?

We are also interested in using the widget, but must have an accessible option.

Thank you,

Sharon

[Angélica Luz]

Hi Sharon,

Thank you for reaching out to Community!
Currently, there are no feature request or bug related to this.
The issue occurs because we are mixing CSS and HTML elements inside the iframe. We use React on order to render the components. There are many changes related to inline CSS since we started to use components to develop our web pages. You can find more information on the link below:
- Inline CSS at Khan Academy: Aphrodite
We also accessed some tools which are available on W3 website:
- Web Accessibility Evaluation Tools List

You can also use the links below to check if there is some inconsistency. Maybe the rules for the Site Optimize have not been updated to verify web components.
- https://wave.webaim.org/
- https://webaccessibility.com/

Hope this helps!

Regards,
Angélica