Jira Cloud : How to watch a Jira Service Desk queue for new tickets?

[Anton Alfred]

The Jira Service Desk Project, Settings - > Notifications 

Notification Schema has Issues Created and the notification is for Watchers, Current Assignee and Reporter.

We currently have Agents.

How do I make some agents as Watchers so that when a new ticket is created, they would automatically get an email, without assigning to them.

[Jack Brickey]

easy enough....

project > Project Settings > Notifications > Create .... add either:

• a group you define that has the users you want or what i do...
• Project Role (Service Desk Team)

[Anton Alfred]

I do not see an option to Create a group under notifications, what I see is Notification Schema. The actions are edit notification and use a different notification schema.

[Anton Alfred]

Attaching the options available. Is there a KB article on the same for Jira Cloud.