Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira App Breach Notifications

Mid last week, our Service Desk Team began receiving breach notifications on the mobile Jira app.

This is not a change we believe we made and I have searched for ways to stop these alerts without success.  We do not get emails or Slack alerts for breaches, they are only on the Jira app on our phones.

We don't want breach alerts, but we want to keep our SLAs as they are.  Is there a way to turn these off without turning off all Jira mobile alerts?

1 answer

1 accepted

0 votes
Answer accepted

@Dena Campasano I am the Engineering manager of Jira Mobile and indeed we are releasing a new feature to get SLA breaches in your phone. 

Would you mind sending us an email to jira-mobile@atlassian.com ?

We are planning to put a setting in the phone to avoid getting this pushes. 

 

Thanks

Hi Carlos,

As per Dena's description, we are also getting the SLA breach alerts on the App and need to turn them off.

We run an SLA to permanently close off service desk tickets after 7 days of Resolution = 'Done'. The SLA alerts are triggering for the 60 min and 30 min warnings, I am getting 2 per ticket. As such, I am getting spammed on my phone throughout the day for old tickets closing last week.

As per Dena, we need the SLA to work as they are.

I just don't want to be a "Alerted" to an old ticket twice within 30mins a week after we have finished with it.

 

Thanks,

Like # people like this

Agreed Elliot, this was how we first discovered it.

I ended up killing our closed ticket SLA and using a different feature through Automations for Jira.

Also want to point out that without an out of the box solution for closing tickets, the Time To Close SLA has been the generally accepted work around.
I'm surprised more people aren't mentioning this.

Like Elliot Larard likes this

@Elliot Larard thanks for the feedback, just send us an email on why you want it off and we are more than happy to help you.

We are gathering feedback on how people are using this feature or why they don't want it, so it is great for our research.

Thanks for raising this @Dena Campasano and @Elliot Larard !

Like Elliot Larard likes this

We are also running into this with our auto-resolve after X days automation. When these SLAs hit 60 or 30 min we start getting alerted on our closed tickets.

Mobile app SLA notifications are good, but we do need some type of option to disable them for specific SLAs or something like that.

Like Dena Campasano likes this

@Jordan Paris can you send an email to jira-mobile@atlassian.com ?

We are listening for feedback and trying to address those.

Add me to the list of customers mildly irritated over this. In general I'm against any push notifications which can't be configured because you create the risk of users disabling notifications or becoming numb to them when things aren't actionable. There are already options in the app to disable other types of notifications (Assigned, reported, watching, mentions) why on earth would you shove this new feature down our throats without adding the option to control it at the same time. 

Like Dena Campasano likes this

@Dustan Ashley you need to send us an email to jira-mobile@atlassian.com with the instance of Jira that you are using so we can disable it. At the same time please send this text in the email so we can keep track of it.

 

Thanks for the patience.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you