Mid last week, our Service Desk Team began receiving breach notifications on the mobile Jira app.
This is not a change we believe we made and I have searched for ways to stop these alerts without success. We do not get emails or Slack alerts for breaches, they are only on the Jira app on our phones.
We don't want breach alerts, but we want to keep our SLAs as they are. Is there a way to turn these off without turning off all Jira mobile alerts?
@Dena Campasano I am the Engineering manager of Jira Mobile and indeed we are releasing a new feature to get SLA breaches in your phone.
Would you mind sending us an email to email@example.com ?
We are planning to put a setting in the phone to avoid getting this pushes.
As per Dena's description, we are also getting the SLA breach alerts on the App and need to turn them off.
We run an SLA to permanently close off service desk tickets after 7 days of Resolution = 'Done'. The SLA alerts are triggering for the 60 min and 30 min warnings, I am getting 2 per ticket. As such, I am getting spammed on my phone throughout the day for old tickets closing last week.
As per Dena, we need the SLA to work as they are.
I just don't want to be a "Alerted" to an old ticket twice within 30mins a week after we have finished with it.
Agreed Elliot, this was how we first discovered it.
I ended up killing our closed ticket SLA and using a different feature through Automations for Jira.
Also want to point out that without an out of the box solution for closing tickets, the Time To Close SLA has been the generally accepted work around.
I'm surprised more people aren't mentioning this.
@Elliot Larard thanks for the feedback, just send us an email on why you want it off and we are more than happy to help you.
We are gathering feedback on how people are using this feature or why they don't want it, so it is great for our research.
We are also running into this with our auto-resolve after X days automation. When these SLAs hit 60 or 30 min we start getting alerted on our closed tickets.
Mobile app SLA notifications are good, but we do need some type of option to disable them for specific SLAs or something like that.
Add me to the list of customers mildly irritated over this. In general I'm against any push notifications which can't be configured because you create the risk of users disabling notifications or becoming numb to them when things aren't actionable. There are already options in the app to disable other types of notifications (Assigned, reported, watching, mentions) why on earth would you shove this new feature down our throats without adding the option to control it at the same time.
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