JSD server based account management

Ray Hemry I'm New Here Jan 23, 2018

How can I manage user account on the JSD (Server based) using Active Directory?

1 answer

0 votes

Hi Ray,

Take a look at the knowledge base article JIRA Service Desk: Connecting to an LDAP directory or Active Directory (AD):

Connecting to an LDAP Directory in JIRA Service Desk

  1. Choose  > User Management
  2. Choose User Directories.
  3. Add a directory and select one of these types:
    • 'Microsoft Active Directory' – This option provides a quick way to select AD because it is the most popular LDAP directory type.
    • 'LDAP' – You will be able to choose a specific LDAP directory type on the next screen.
  4. Enter the values for the settings, as described below.
  5. Save the directory settings.
  6. Define the directory order by clicking the blue up- and down-arrows next to each directory on the 'User Directories' screen. Here is a summary of how the directory order affects the processing:
    • The order of the directories is the order in which they will be searched for users and groups.
    • Changes to users and groups will be made only in the first directory where the application has permission to make changes.
    For details, see Managing multiple directories.

Notes:

  • For this configuration, every time user logs in (i.e. first and subsequent times), the user's data in JIRA Service Desk will be updated from the user's data in LDAP. This includes username, display name, email and group memberships. However for group memberships, only the following applies:
    • direct groups only (i.e. not nested groups) are synchronized from LDAP.
    • only groups that are already present in JIRA Service Desk are synchronized, i.e. groups are not added/removed, and group hierarchies are not synchronized.

Take a look at the article for full configuration details. 

Cheers,

Branden

Ray Hemry I'm New Here Jan 26, 2018

Branden,

You said - 

"For this configuration, every time user logs in (i.e. first and subsequent times), the user's data in JIRA Service Desk will be updated from the user's data in LDAP"

Does this count against my licenses? Does this method treat logins as a customer or agent?

 

Thanks

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,007 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot