JSD Server - Welcome Email - How long before the link expires?

Susan Hauth Community Champion Nov 14, 2017

We recently invited a new external customer to our Service Desk (Server version 7.3).  He went to go sign in after some time had past and received a message that the welcome email link had expired.

Does anyone know how much time before that link expires?  Is there any way to customize that?

Susan

 

1 answer

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Jack Brickey Community Champion Nov 14, 2017

hi @Susan Hauth! The last time I checked it was 7 days which isn't very long. It may have changed as it has been awhile.

Susan Hauth Community Champion Nov 14, 2017

Hi @Jack Brickey

So much fun to have you respond to my question.  So how did you check?  And is that cloud?  Do you think Server is different?

Susan

Jack Brickey Community Champion Nov 14, 2017

cloud and memory only. It has been several months since I ran into this and that is what I recall. I did a quick search in documentation but didn't find anything which is unfortunate for sure. One would think that the expiration would be the same for both cloud an server but I can't say for sure.

maybe someone has recent experience and hopefully it doesn't vary with releases. :-)

Susan Hauth Community Champion Nov 16, 2017

Well no one chimed in...so going to go with your answer

Susan Ostreicher Community Champion Nov 16, 2017

Susan, for what it's worth, the expiration period is 7 days for our Cloud site.  I know this empirically because I have a user who can't be convinced to click the link in the invitation I sent 7 days ago.  :) I've been checking his user profile every day, and it finally says expired today.  I haven't found a way to customize this or any documentation about it. 

Susan Hauth Community Champion Nov 16, 2017

That's too funny...but makes sense.  Our Atlassian Cloud for Confluence expires after 7 days, so I imagine the server out of the box is 7 days

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