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JSD Rating/Feedback link - Problem with IE Edited

Hi,

rating an issue by clicking on one of the 5 stars results opens a weird page when using the Internet Explorer (but the rating still reaches the JIRA issue). Chrome works fine.

Chrome:

2019-08-19 11_50_24-Customer Feedback - Service Desk.png

IE: 2019-08-19 11_50_55-Service Desk - Internet Explorer - __Remote.png

Full text:

{"xsrfToken":"BP1H-PLE7-I0G8-77O2_c468f3f4d4afbe4db9151413142dfc7670526c94_lout","helpCenterBranding":{"logoUrl":""},"feedback":{"rating":5,"token":"7098475fa4c77dbec1f897ada2a751769acf7060"}}

{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"4.2.4","contextPath":"","xsrfToken":"BP1H-PLE7-I0G8-77O2_c468f3f4d4afbe4db9151413142dfc7670526c94_lout","baseUrl":"http://test-jira.kundenserver.si/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"26214400","gravatarEnabled":false,"calenda..."]}}

 

 

We can see this in our production environment (JIRA Service Desk 3.13.2) and in our test environment (Jira Service Desk 4.2.4)

 

 

1 answer

0 votes

Hi Daniel,

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica

Hi Angélica,

of course... I justed wanted to ask the community before opening a ticket. But it seems like no one else faced this issue yet.

 

kind regards
daniel

The issue is solved. It has been a JEditor bug which is fixed now.

Like Angélica Luz likes this

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