JSD Organisations field in email notifications Edited

Hello,

I have been searching like a maniac for posts related to adding the "Organizations" field in an email notification but have been unsuccessful so far.

Is this possible without an add-on and without tampering with velocity templates?

Thanks and regards,

Markus Fredén

1 answer

This widget could not be displayed.

I thought I'd share the progress so far;

I've tried to accomplish this with two different add-ons.

* Notification Assistant For Jira (Our own add-on)

* JETI

Both of them return the same, less visibly pleasant, value:

[CustomerOrganizationImpl{id=2, name=OrganisationName}]

Instead of just printing the OrganisationName.

Now, I've resorted to editing the velocity templates which, to my surprise, returned the same value and not the actual name of the organisation.

It feels like I'm all out of options at this point but I cannot shake the fact that JIRA sends out a nice looking email with the Organisations field displaying correctly when updating the Organisations field itself.

Any thoughts?

Thanks and regards,

Markus Fredén

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,369 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you