JSD Mail senders name doesn't change after renaming project name

I can give a JSD Project a name. For example "Atlassian-Gold-Partner". If I set the customer permission to: "Anyone can email the service desk or raise a request in the portal" and send an email to the JSD project I get an welcome mail from "Atlassian-Gold-Partner@domain.com".

If I change the project name to "Atlassian-Platinum-Partner" the senders name is still: "Atlassian-Gold-Partner@domain.com". So in other words there is no configuration to change the senders name again.

I guess this is a bug. Is there a workaround available? Does someone know, where to change it in the database?

1 answer

0 vote

Did you restart JIRA after the project name change? It's likely cached somewhere in JSD

Yes, more than one time :-)

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 26m ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

16 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot