On JIRA service Desk, when my customer close his web browser, his session is closed even if he use "Keep me logged in". So next time, he has to login on the customer portal again. Is there a way to keep the session active across the terminal reboot?
Which browser is your customer using? I recommend you to check if the option to automatically clear cache is enabled. Please refer to this page for some tips on how to check it for multiple browsers.
-- Arthur Gonçalves
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs