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JSD Customer portal shows raw JSON

Today updated JSD licence and plugins.

All JSD customer portals and Help Center portal shows raw JSON instead of UI.

Disabled all plugins related to JSD - no result, still raw JSON.

The JSON looks like this:

{"xsrfToken":"3f90f0a7-6eb6-4abb-9bbd-86d68fc4fa80_d2b50f2bc3fb06cfed7ab952e83cc9ce98d65fd1_lin","user":{"key":"admin","userName":"dgmironov","avatars":{"xsmall":"https://jira.1solution.ru/secure/useravatar?size=xsmall&ownerId=admin&avatarId=11813","small":"https://jira.1solution.ru/secure/useravatar?size=small&ownerId=admin&avatarId=11813","medium":"https://jira.1solution.ru/secure/useravatar?size=medium&ownerId=admin&avatarId=11813","large":"https://jira.1solution.ru/secure/useravatar?ownerId=admin&avatarId=11813","xlarge":"https://jira.1solution.ru/secure/useravatar?size=xlarge&ownerId=admin&avatarId=11813"},"displayName":"Mironov Dmitry","email":"dgmironov@1bit.com","timezone":{"id":"Europe/Moscow","regionKey":"Europe","city":"Moscow","gmtOffset":"(GMT+03:00)"},"calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States)"},"canChangePassword":true,"canUpdateUser":true,"allOpenRequestsCount":4,"pendingApprovalsCount":1,"approvalsCount":287,"customMenuLinks":[],"notificationType":"html","canAdministerJIRA":true,"agentForPortal":true},"branding":{"id":"9","key":"oskk","name":"OSKK","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"headerBGColor":"#205081","headerLinkColor":"#ffffff","headerLinkHoverColor":"#ffffff","headerLinkHoverBGColor":"#3572b0","logoUrl":"","helpCenterTitle":"Welcome to the OSKK Help Center","sharedPortalName":"OSKK Help Center"},"portal":{"id":"9","key":"oskk","projectId":10800,"serviceDeskId":9,"name":"OSKK","description":"<p>Welcome! You can raise a OSKK request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"123","key":"6d158fd0-2464-435f-8588-273f5c04ac6f","name":"Запрос на работу из дома","descriptionHtml":"","callToAction":"Запрос на работу из дома","introHtml":"<p>Буду работать из дома</p>","icon":10408,"groups":[26]},{"id":"107","key":"66da54c0-6694-460f-954c-851fdbd36418","name":"\t Запрос на отсутствие на работе","descriptionHtml":"","callToAction":"\t Запрос на отсутствие на работе","introHtml":"<p>Меня не будет на работе</p>","icon":10409,"groups":[26]},{"id":"126","key":"4c7aa40c-9526-49b1-8fe1-88aeaef6f890","name":"Выезд к клиенту","descriptionHtml":"","callToAction":"Выезд к клиенту","introHtml":"<p>Буду у клиента</p>","icon":10404,"groups":[26]},{"id":"127","key":"eec5828f-9de7-4bd3-b2fb-f066cd10606c","name":"Болезнь","descriptionHtml":"","callToAction":"Болезнь","introHtml":"<p>На больничном, работать не могу</p>","icon":10422,"groups":[26]},{"id":"124","key":"96ffe392-c200-4bca-a147-6fc81ff9eef2","name":"Запрос на посещение мероприятия","descriptionHtml":"","callToAction":"Запрос на посещение мероприятия","introHtml":"<p>Буду на рабочем мероприятии</p>","icon":10436,"groups":[26]},{"id":"283","key":"dab1efe8-5ecc-4096-9a0d-481fd0164e1e","name":"Доступ","descriptionHtml":"","callToAction":"Доступ","introHtml":"<p>Нужен доступ к проекту в Jira</p>","icon":10431,"groups":[63]},{"id":"282","key":"7321a932-99c6-4fa5-9b59-3ecf2691b0a8","name":"Изменение в Jira","descriptionHtml":"","callToAction":"Изменение в Jira","introHtml":"<p>Нужно изменить как работает Jira</p>","icon":10425,"groups":[63]},{"id":"306","key":"7411a83d-937f-4c5c-8cfa-3891b7f9aadd","name":"Обновление базы","descriptionHtml":"<p>Обновляет базы названные по шаблону \"DEV_&lt;пользователь&gt;<em>&lt;КОНФИГУРАЦИЯ&gt;</em>&lt;КЛИЕНТ&gt;\" из последнего доступного бэкапа</p>","callToAction":"Обновление базы","introHtml":"<p>Обновить базу из последнего бэкапа</p>","icon":10416,"groups":[70]}],"reqGroups":[{"id":70,"name":"Инфраструктура разработки"},{"id":26,"name":"Отсутствие"},{"id":63,"name":"Atlassian"}],"orderMapping":{"63":[283,282],"26":[123,107,126,127,124],"70":[306]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"openRequestCount":0,"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":true,"portalId":9}},"sharedPortal":{"name":"OSKK Help Center","description":"<p>Welcome to the help center - we&#39;re here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://confluence.1solution.ru"}},"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":true,"portalId":null},"organisations":{"organisations":[]},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"4.1.0","contextPath":"","xsrfToken":"3f90f0a7-6eb6-4abb-9bbd-86d68fc4fa80_d2b50f2bc3fb06cfed7ab952e83cc9ce98d65fd1_lin","baseUrl":"https://jira.1solution.ru/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":true,"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}

Jira works OK.

What can we do to fix this?

Jira Software 8.1.0

JIRA Service Desk 4.1.0

3 answers

1 accepted

0 votes
Answer accepted

I disabled all plugins and enabled them one by one and found the one which cases such behavior

Tried:

1. Clear plugins cache

2. increase plugin start timeout to 300 seconds

no results by now

0 votes
Petr Vaníček Community Leader Jul 23, 2019

Hi Dmitry,

did you try anonym windows? Or you are getting this only after logging in? Because when I try your jira-url/servicedesk I gor normal GUI.

Do you have any errors in log files?

We fixed the issue about an hour ago, thanks.

I disabled all plugins and enabled them one by one and found the one which cases such behavior.

Which add-on, or family/type of add-on, was the culprit that caused the JSON display in the Service Desk?

It was - Metadata for Jira (https://marketplace.atlassian.com/apps/42075/metadata-for-jira?hosting=server&tab=overview).

I contacted the vendor, and they quickly released the fixed version.

Thanks, but that add-on isn't on the customer's instance.

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