Is there a way to allow the customer to have access to more issues than just the ones he created?
I.e. I want to have my customers to see all issues that were raised by a particular user group if they are members of said group as well.
Is there a hidden custom field that is used to determine what issues can be seen in the customer portal?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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