JSD - Customer Protal: how to see issues from the reporters colleagues here?

Is there a way to allow the customer to have access to more issues than just the ones he created?

I.e. I want to have my customers to see all issues that were raised by a particular user group if they are members of said group as well.

Is there a hidden custom field that is used to determine what issues can be seen in the customer portal?

Yes, I am aware of JSD-270 and JSD-269.

1 answer

1 accepted

Hi David,

Unfortunately this is not possible. There is no hidden custom field that you can modify to do this. You're best bet is to keep track of JSD-270, and vote for it if you haven't already done so.

Adam

Developer, JIRA Service Desk

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