On JIRA service desk, when my customer respond by email on an issue, my Service Desk on agent side show the comment as internal. So my customer doesn't see his own response in the customer portal.
If the customer respond by the customer portal, there is no problem.
Why this comment is internal? I thought that only agents and collaborators were able to post internal comments. How to correct this?
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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