On JIRA service desk, when my customer respond by email on an issue, my Service Desk on agent side show the comment as internal. So my customer doesn't see his own response in the customer portal.
If the customer respond by the customer portal, there is no problem.
Why this comment is internal? I thought that only agents and collaborators were able to post internal comments. How to correct this?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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