Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent:
One notification is sufficient to signal the agent something happend. Removing the assignee from "issue commented" event within the notification schemes makes no sense.
So is there away to suppress event trigger by the rule?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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