Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent:
One notification is sufficient to signal the agent something happend. Removing the assignee from "issue commented" event within the notification schemes makes no sense.
So is there away to suppress event trigger by the rule?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs