JSD Agent gets two notification when transition on comment rule was triggered

Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent:

  • Updated notification - due to status change done by the automation rule
  • Comment notification - Issue commented event of the notification scheme

One notification is sufficient to signal the agent something happend. Removing the assignee from "issue commented" event within the notification schemes makes no sense.

So is there away to suppress event trigger by the rule?

0 answers

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

259 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot