When typing a new ticket title it is possible to configure JSD so that there will be displayed know how from confluence.
But what is about displaying in addition actual tickets regarding the same term?
So if the customer types "network" the portal offers him the "network knowhow" from confluence and in addition the ticket id`s and headlines of the current open tickets to network issues.
So he may not open a new request because he found out what went wrong by knowhow transfer or regarding the issue that this incident term is already addressed...
Any experiences out there?
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