A help on the query please...
If the JIRA ticket has been re-assigned multiple times to different Assignee (or Resolver Group) and breached the SLA - Time to first Response or Time to Resolution, is there a way to tell where it breached - who is the Assignee or Resolver Group responsible at that time when the ticket was breached?
You can’t do this natively via query. You can always go look at the transitions after the fact and assess the time of any reassignments and derive who had the issue at the time the clock expired. You can do this using an addon like Power Scripts or scriptrunner. You could simply send out an email for each breach that would display the assignee. Bit depending on your agents efficiency that could be a lot of emails.
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