JQL for customer request category in jira service desk

[Parth Paradkar]

Is there any way to perform the JQL search on the Customer Request Category in Service Desk?

Note: Don't get it confused by Customer Request Type in Service Desk. Check Image.

[Kian Stack Mumo Systems · Accepted solution]

No, there is not. I've never heard of any add ons that do that either :(

[Parth Paradkar]

Hi Kian,

Thanks for writing. Is there any suggestions ticket created for Atlassian to be implemented in future versions?

[Katarzyna]

Hi @Parth Paradkar,

where do you want to use it? In the Issue Navigator as a Jira user, in the Queue for agents or as a customer (on the Customer Portal: in the searcher before creating a ticket or in the searcher after creating a ticket).

[Parth Paradkar]

Hi, @Katarzyna ,

We gonna use it for Issue NAvigator as a Jira User and Queue for agents.

Thanks.