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JQL for customer request category in jira service desk Edited

Is there any way to perform the JQL search on the Customer Request Category in Service Desk?

Note: Don't get it confused by Customer Request Type in Service Desk. Check Image.


2 answers

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No, there is not. I've never heard of any add ons that do that either :(

Hi Kian,

Thanks for writing. Is there any suggestions ticket created for Atlassian to be implemented in future versions?

Hi @Parth Paradkar,

where do you want to use it? In the Issue Navigator as a Jira user, in the Queue for agents or as a customer (on the Customer Portal: in the searcher before creating a ticket or in the searcher after creating a ticket).

Hi, @Katarzyna Pawlak _Deviniti_ ,

We gonna use it for Issue NAvigator as a Jira User and Queue for agents.


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