It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIra service desk and Jira Software Edited

Hi,

As an example, I created a project in jira and added two organizations into it and added the email addresses of my clients to the organizations. While I can open a request to a customer, my customers can also request me, but customers from different organizations can not see each other. How can I do that?

 

Thank you.

2 answers

0 votes
Ivan Tovbin Community Leader Mar 24, 2018

What do you mean exacty by "customers can not see each other"?

customers in different organizations can not see requests from another organization.

The main responsibility is; While I am able to request a customer, my customers can only comment on the requests that have been assigned to them, but I want my customers to be able to request me. I have to open a separate licensed agent for them as well.

0 votes
Jack Community Leader Mar 24, 2018

The purpose of having different organizations is so that customers in one org cannot share with customers in another org. If you want all customers to be able to share with each other then they need to go into a single org.  But that would be an abnormal use case.

The main responsibility is; While I am able to request a customer, my customers can only comment on the requests that have been assigned to them, but I want my customers to be able to request me. I have to open a separate licensed agent for them as well.

Your customers can make requests of you, they don't need to be agents or even Jira users.

I'm not sure what you have set up or why you think your customers can't make requests.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

280 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you