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JIra SLA

zahid shahid
zahid shahid June 11, 2019

IF I have created two projects and I want to transfer one ticket to another project team for 

from service desk to infra team for there action is it possible that once the ticket is assign to different team my sla stops and there sla will start 

 

 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 13, 2019

Hi Zahid,

Welcome to Atlassian Community!
When a ticket is moved from a project to another, the SLA will be applied based on the date it was created, it will not be reset. So, if the ticket was created 2 days ago and it was moved to a project where the time to first response is 1 day, the SLA of the first response will show as breached.

Regards,
Angélica

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zahid shahid
zahid shahid June 13, 2019

but is designable 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 17, 2019

Can you give us more details about what is designable?
As per I could understand, you need the SLA to be reset when a ticket is moved from a project to another. If it's not that, please give us more information so we can check how can we do this or a workaround.

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