JIRA won't start after installing and configuring SSL certificate

We used Comodo Wildcard SSL certificate. After installing and configuring the certificates, the Atlassian JIRA Service won't start.

Settings in Server.xml:

<Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol"

2 answers

1 accepted

This widget could not be displayed.

Hi Shannon,

i changed org.apache.coyote.http11.Http11NioProtocol in the bottom of server.xml.

Now service desk starts over https :-)

Thanks

Mario

Ortwin,

Nice find! Glad you were able to resolve the issue. :)

Sorry for the delay in getting back to you on your logs. It does appear that the bit you sent me wasn't enough to make any conclusions but happy you were able to fix it on your end.

Take care, and have a pleasant week!

Regards,

Shannon

This widget could not be displayed.

Ortwin,

We'll need to see the errors that are happening in the logs in order to know what's going wrong. 

Could you have a look at your Jira Server Application logs and let me know what errors are occurring when you try to start Jira?

Thank you!

Regards,

Shannon

Hi Shannon,

i found this error in atlassioan-jira.log:

 

2018-01-23 09:19:48,813 http-nio-8080-exec-3 ERROR   -   [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
java.lang.NullPointerException
    at com.atlassian.jira.config.webwork.DelegatingConfiguration.getImpl(DelegatingConfiguration.java:26)
    at webwork.config.Configuration.get(Configuration.java:44)
    at webwork.config.Configuration.getString(Configuration.java:54)
    at webwork.dispatcher.GenericDispatcher.<clinit>(GenericDispatcher.java:43)
    at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:196)
    ... 1 filtered
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    ... 54 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,608 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you