JIRA won't start after installing and configuring SSL certificate

We used Comodo Wildcard SSL certificate. After installing and configuring the certificates, the Atlassian JIRA Service won't start.

Settings in Server.xml:

<Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol"

2 answers

1 accepted

Hi Shannon,

i changed org.apache.coyote.http11.Http11NioProtocol in the bottom of server.xml.

Now service desk starts over https :-)




Nice find! Glad you were able to resolve the issue. :)

Sorry for the delay in getting back to you on your logs. It does appear that the bit you sent me wasn't enough to make any conclusions but happy you were able to fix it on your end.

Take care, and have a pleasant week!



0 vote


We'll need to see the errors that are happening in the logs in order to know what's going wrong. 

Could you have a look at your Jira Server Application logs and let me know what errors are occurring when you try to start Jira?

Thank you!



Hi Shannon,

i found this error in atlassioan-jira.log:


2018-01-23 09:19:48,813 http-nio-8080-exec-3 ERROR   -   [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
    at com.atlassian.jira.config.webwork.DelegatingConfiguration.getImpl(DelegatingConfiguration.java:26)
    at webwork.config.Configuration.get(Configuration.java:44)
    at webwork.config.Configuration.getString(Configuration.java:54)
    at webwork.dispatcher.GenericDispatcher.<clinit>(GenericDispatcher.java:43)
    at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:196)
    ... 1 filtered
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    ... 54 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,235 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you