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JIRA ticket won't Created sometimes

We are using Jira Service Desk (v7. 12.1#712002-sha1: 609a505) on-premises. We have create ticket using email but sometimes ticket won't created on the Service Desk. Can you please help for same?

3 answers

0 votes

Hi Parth,

Did you look at the Email Log

Applications --> Email Requests --> View Log.  IF there are any Failures they will be in there.

Cheers

Susan

Hi Susan,

We have already checked.

There are no any failure Log.

For your information, We are using Gmail Mail server for IMAP setting.

Regards,

Parth

Do you have any automation on Issues created?  Are they failing?

No, We are not using any Automation.

Any Update?

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