I currently have a server instance of JIRA running with service desk and software.
My goal is to create a identical cloud instance and decomission the local server instance.
I create a xml backup from my server Jira instance and import it into my new cloud instance, however only the tickets of project type = [Business, Software] are imported, but no tickets of project type = [ Service Desk] seem to have been imported.
Is there a different export/import process I should be following?
The message I get when I try access a project of type = Service Desk is
It may have been deleted or your permissions may have changed.
Hi Lion, how are you?
In case you followed the steps place on this documentation, the import should have worked, independently of the project type. What might be causing this behavior is some permission restriction knowing that the import process does not honor the default application access settings and does not give access to any applications to new users. You or your Site Admin must grant application access to these users for them to be able to log in.
Please, check this documentation for more information.
Let me know if that helped you.
Jira Support Team
Hi, I'm having the same issues.
Migrated from a hosted server to the cloud and I don't see any Service Desk projects.
What should I do in order to be able to import service desk projects?
When do I need to grant the application access?
Thanks for your update! I've marked this question as Accepted so other of the community will know that this question have been answered.
Please count on the Community whenever you need assistance.
Jira Support Team
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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