JIRA service desk, "remove" method at customer portal

hi there,

an agent can create a support issue and share it with all the organisations

however, a customer then can log in to customer portal, open the issue and click on "remove" next to ANY organization (including his own one) in "Shared with" submenu

Is it possible change change this by configuring permissions in some way?

 

 

Thanks

1 answer

1 accepted

1 vote
Answer accepted

Hi Kiryl

Not possible yet. I found this suggestion here: https://jira.atlassian.com/browse/JSD-4619

You can add your voice to users requesting it by voting for it smile 

 

Hope this helps,

KK

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

393 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you