JIRA service desk, "remove" method at customer portal

hi there,

an agent can create a support issue and share it with all the organisations

however, a customer then can log in to customer portal, open the issue and click on "remove" next to ANY organization (including his own one) in "Shared with" submenu

Is it possible change change this by configuring permissions in some way?

 

 

Thanks

1 answer

1 accepted

Hi Kiryl

Not possible yet. I found this suggestion here: https://jira.atlassian.com/browse/JSD-4619

You can add your voice to users requesting it by voting for it smile 

 

Hope this helps,

KK

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