an agent can create a support issue and share it with all the organisations
however, a customer then can log in to customer portal, open the issue and click on "remove" next to ANY organization (including his own one) in "Shared with" submenu
Is it possible change change this by configuring permissions in some way?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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