We are exploring JIRA Service Desk cloud platform where customers can raise specific calls.
Service desk agent role will suffice, we do not require users with collaborator roles.
In this context, can you validate our interpretation that according to the licensing terms it is possible to subscribe only for JIRA Service Desk cloud services, and it is not necessary to also subscribe for JIRA Core or JIRA Software cloud service.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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