It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA help center - not showing up?

Dear All,

I had configured JIRA Service Desk along with the portal last week and all was well! For some reason now, whenever I am trying to access the customer portal / help center, it shows a blank page!

I understand that there is a 30 days trial period and we are already subscribers for JIRA software for project management. The plan was to evaluate the JIRA SD And then subscribe to it. 

Can you please suggest what can be causing the issue?

1 answer

0 votes

Hi there, 

A blank page wouldn't be due to an expired trial, so let's try to figure out what's causing it.

Is the page completely blank or do you have some message on the page? Are you accessing as a JSD Customer user or a Jira User or Administrator?

Which version of Jira and Jira SD are you running?

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 08, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: A stylish new portal in 4.1 - April 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...

352 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you