It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA and service desk access

amjad abdullah May 11, 2014

i have one service desk project as IT helpdesk, all the users have access on that service desk, and i have one custom field i created so the users can CC other users on the issue as you can see in the pic, and to let them see the users list i should give them access to browse the JIRA helpdesk project and i gave them that.

now i want to create another JIRA project for our CRM department, they will use it to follow up with the customers and check customer satisfaction, and this users will be using JIRA, but i dont want them to have access on the helpdesk JIRA project. what i can do with that??

2 answers

4 votes
Pavel Zubov Sep 18, 2016

Hi, Amjad!

You can try Customer Case for JIRA Cloud add-on. It allows you to have separate feedback forums with the configured access restrictions for different user groups. In such a way you can regulate visibility of each forum for different users.

Moreover, users and visitors will be able to see only issues from JIRA projects enabled as helpdesk forums.
Hope that it will meet all your requirements.

0 votes
Nitram May 11, 2014

Hi,

Check this link for solution https://answers.atlassian.com/questions/113085/how-to-give-access-to-just-one-project

Using this you can restrict, I am considering that your project for CRM is another JIRA Project and not a JIRA Service Desk project, If your project which you are going to create is JIRA Service Desk Project then you might need to look for this link https://answers.atlassian.com/questions/225779/jira-service-desk-separation

Hope this helps!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

447 views 8 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you