Hi,
We have email alerts coming from DB servers which needs to be taken care of, however, we cant directly add this to our customer as we cant accept the invite using the server email id. To redirect this to JIRA service desk, we created an email account as jiraadmin@(our company domain.com). We added this jiraadmin as our customer and also added a forwarding rule that anything coming from DB server will create an issue at JSD and it would look like it came from jiraadmin. This setting works and creates issues. However there is a blank comment coming in everytime a ticket is created or when an agent comments on it. Please let us know how to get rid of this blank comment.
Thanks,
Bhavya
