I already have a JIRA Software 100 users and I want to buy JIRA Service Desk 25 users, will this mean that I will have a total of 125 users in this JIRA instance? Or will this mean that from those 100 users, 25 can have agents permissions?
JIRA Software and JIRA Service desk are different products having different license tiers. If you need 25 service desk agents, you purchase a license for 25 Service Desk agents. This does not influence your 100 JIRA Software users.
But indeed, as Nic says, if they are 25 additional users that you want to grant access to your existing JIRA Software too, they will add to your total user count of JIRA Software as well.
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