JIRA Service desk portal, Customers does not see Resolve ticket option

[Jijo John [DevOps Consultant]]

Is it possible to allow customers to resolve the issue? and how?

I see the Atlassian support, customers can resolve the issue.

[Anand Unadkat]

Install add-on Service Pack for JIRA Service Desk. Once done, go to Workflow Actions section in your administrator screen, select a Technical User.

Go to workflow transition properties. In your case, this will be Resolve transition and add the following property:

Property Key customer.portal

Property Value true

Regards
Anand

[Geert Graat]

Hi,

This is currently not possible. You can watch (and vote for) https://jira.atlassian.com/browse/JSD-40 to see any updates on this.

Regards,

Geert

[Jijo John [DevOps Consultant]]

On Atlassian support portal, There is an option for resolving the ticket, Is that with any plug-in or customization, Any idea?

[Geert Graat]

Atlassian customized their instance, see the comments in the issue: https://jira.atlassian.com/browse/JSD-40?focusedCommentId=541059&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-541059. There is a (paid) addon which can take care of this: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender.

[Jijo John [DevOps Consultant]]

Hello Geert, Thanks much for your comments