Install add-on Service Pack for JIRA Service Desk. Once done, go to Workflow Actions section in your administrator screen, select a Technical User.
Go to workflow transition properties. In your case, this will be Resolve transition and add the following property:
Atlassian customized their instance, see the comments in the issue: https://jira.atlassian.com/browse/JSD-40?focusedCommentId=541059&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-541059. There is a (paid) addon which can take care of this: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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