JIRA Service desk portal, Customers does not see Resolve ticket option

Is it possible to allow customers to resolve the issue? and how?

I see the Atlassian support, customers can resolve the issue.

2 answers

Install add-on Service Pack for JIRA Service Desk. Once done, go to Workflow Actions section in your administrator screen, select a Technical User.

Go to workflow transition properties. In your case, this will be Resolve transition and add the following property:

Property Key

customer.portal

Property Value

true

Regards
Anand

Hi,

This is currently not possible. You can watch (and vote for) https://jira.atlassian.com/browse/JSD-40 to see any updates on this.

Regards,

Geert

On Atlassian support portal, There is an option for resolving the ticket, Is that with any plug-in or customization, Any idea?

Hello Geert, Thanks much for your comments

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,239 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you