JIRA Service desk add on grayed out

Hi Team,

I installed a complete package JIRA + JIRA Service Desk. But when I started using JIRA, there were no tabs visible for JIRA Service Desk.

I checked "Manage Add ons" and JIRA Service Desk add on was grayed out there; means disabled.

For JIRA Service Desk add on, there are only "Get Started" and "Uninstall" buttons available but no "Enable" button available to enable it again. sad

I tried uninstalling it and installing it again but it was of no use.sad


Please provide your suggestions that how can i start using JIRA Service Desk in this scenario.



2 answers

1 votes

HI Ankita,

I'd first check if the license is ok there. If you don't have one, you can access your my.atlassian and generate a new evaluation license. After inserting it in the Manage Add-ons page, JIRA Service Desk should be enabled. 

Hi Benito, I had already applied license, it is perfectly fine and in Manage add ons, it is visible but grayed out means it is disabled and not getting option there to enable it. Thanks.

Hi Ankita,

Which version of Service Desk?

is the license ok?

Tried these two?



Can you attach atlassian-servicedesk.log and atlassian-jira.log here?

I am looking forward for your updates,


Sam smile

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

462 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot