Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

[JIRA Service desk] Jira is not receiving emails from agents

MichalS
MichalS May 13, 2015

Hi

Everyone except agent can answers tickets by email. I don't know where to look.

Everytime I want to anserw customer, I have to log in to system.

 

Any suggestions? 

Regards

 

 

Answer
Watch
Like Be the first to like this
336 views

1 answer

0 votes
Arthur Gonçalves
Arthur Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2015

Hey Michal,

I recommend you to check your mail handler settings to see if there is any setting that could restrict agents from interact on issues. smile

 

-- Arthur Gonçalves

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events