Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Service Desk returns blank page

Hi

When my users try open JIRA Service Desk ticket without login sometimes they see blank page. Problem start after update to JSD 4.x.

Help me, pls.

4 answers

1 accepted

0 votes
Petr Vaníček Community Leader Aug 08, 2019

Hi,

what about any incompatible plugins? Any errors in log or in browser developer tools (in Chrome CTRL+Shift+i - Network - column Status, something like 40x)?

Sorry. Answer for you below.

Petr Vaníček Community Leader Aug 08, 2019

Click on Network tab and find any line with Status 401 and click on it. Then click on Response tab for that line.

What is there? Because 401 error is about unauthenticated user - and based on my experience it's sometimes caused by incompatible (not updated) plugins.

Also did you made any changes like https, url or -if used knowledge base feature- Confluence https.

No incompatible plugins.

console.PNG

We are currently running Jira Service Desk 4.5.4 and this problem still happens occasionally. One note, we link to service desk from Confluence 6.13.8

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

49 views 0 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you