JIRA Service Desk "My Requests" Customer Screen: what does status color mean?

Two issues at exactly the same JIRA (internal and viewable by customer) status are being displayed on the "My Requests" Service Desk screen using different colors (see image below). 

What are the rules for this color coding?

Thanks

 

image2015-8-4 13:35:15.png

 

1 answer

0 votes

Hi Michael,

This was defined by design, however we already have a raised feature request to our development team implement a more consistent visual. Please find the request on this link. Feel free to vote and share any comments on the link provided.

-- Arthur Gonçalves

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

21,259 views 13 32
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you