JIRA Service Desk "My Requests" Customer Screen: what does status color mean?

Two issues at exactly the same JIRA (internal and viewable by customer) status are being displayed on the "My Requests" Service Desk screen using different colors (see image below). 

What are the rules for this color coding?



image2015-8-4 13:35:15.png


1 answer

0 vote

Hi Michael,

This was defined by design, however we already have a raised feature request to our development team implement a more consistent visual. Please find the request on this link. Feel free to vote and share any comments on the link provided.

-- Arthur Gonçalves

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