JIRA Service Desk "My Requests" Customer Screen: what does status color mean?

Two issues at exactly the same JIRA (internal and viewable by customer) status are being displayed on the "My Requests" Service Desk screen using different colors (see image below). 

What are the rules for this color coding?



image2015-8-4 13:35:15.png


1 answer

0 vote

Hi Michael,

This was defined by design, however we already have a raised feature request to our development team implement a more consistent visual. Please find the request on this link. Feel free to vote and share any comments on the link provided.

-- Arthur Gonçalves

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you