Two issues at exactly the same JIRA (internal and viewable by customer) status are being displayed on the "My Requests" Service Desk screen using different colors (see image below).
What are the rules for this color coding?
This was defined by design, however we already have a raised feature request to our development team implement a more consistent visual. Please find the request on this link. Feel free to vote and share any comments on the link provided.
-- Arthur Gonçalves
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs