A quick search in the Marketplace didn't yield any addons for Service Desk integration with SoftPhone services like Five9 and Chat Clients like BoldChat. Are there any integrations like this that are available right now?
Janusz from Spartez here.
We have recently released the Chat for Service Desk (server) app - aptly named ‘Chat for Service Desk’. It provides a real-time chatting solution ("live chat") that helps your site visitors / app users connect with teams working through Jira Service Desk.
It has a bunch of nifty features:
Interested? You may want to try it out - it’s just available on the Atlassian Marketplace.
An introduction video can also be viewed here.
Janusz Gorycki, spartez.com
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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